[TUHS] Cryptic Unix Commands
Grant Taylor
gtaylor at tnetconsulting.net
Thu Aug 30 09:04:48 AEST 2018
On 08/29/2018 04:21 PM, William Pechter wrote:
> Did that one at Johnson and Johnson Health Care Systems around '95 as an
> IBM Global Services guy. Ran to the computer room to restart services
> and Oracle on AIX.
@^*% happens.
Anybody that tells you it doesn't happen to them is lying.
> Apologized to the customer. IBM demanded a formal Root Cause Analysis
> for the fat finger with recommendations for avoiding the problem in
> the future. I proposed redesigned ascii keyboards where Q and 1 weren't
> adjacent.
I remember things like that.
I always liked to admit things like that to the customer. I felt that
it fostered trust. More than once I went to a customer that trusted me
and told them that something was not me and they took me at my word,
primarily because of that established trust.
> Management suits not amused. Customer took it as simple accident and
> dealt with the 5-10 minute outage.
Nice.
--
Grant. . . .
unix || die
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