29 Aug
2018
29 Aug
'18
11:38 p.m.
On Wed, Aug 29, 2018 at 05:04:48PM -0600, Grant Taylor via TUHS wrote:
On 08/29/2018 04:21 PM, William Pechter wrote:
Yep, I'm the same way and I think most good to stellar engineers are the
same way. How can you fix your stuff if you are in denial about it being
broken.
And I agree with you Grant, on the trust building. Customers love it
when you are honest.
Apologized to the customer. IBM demanded a formal
Root Cause Analysis for
the fat finger with recommendations for avoiding the problem in the
future. I proposed redesigned ascii keyboards where Q and 1 weren't
adjacent.
I remember things like that.
I always liked to admit things like that to the customer. I felt that it
fostered trust. More than once I went to a customer that trusted me and
told them that something was not me and they took me at my word, primarily
because of that established trust.